![]() In check window, select the bank account you are using for the refund, enter the amount and click Save at bottom right. If the customer need their money back, instead of leaving it to apply to future Invoices, follow step 1 above then select Refund from the menu bar. How to Issue Customer Refund in QuickBooks If the customer request the refund to be paid over, choose Give a refund, select the account from which to refund the funds, and click Ok. If a customer overpaid you and need you to keep the credit on file, apply the entire payment to the Invoice, and choose Leave the balance as a credit when asked. NOTE: You can always go back and apply a credit/refund to an Invoice at any time, by opening up the Invoice, and selecting Apply Credits Choose Apply to an Invoice, then check the box to the left of the Invoice you are refunding for. (A new window will open displaying the messages as shown in screenshot below) Select the Item you are refunding the customer for, and the quantity. Select the customer from the dropdown, and complete all pertinent fields. Go to Customers at top menu bar, and select Create Credit Memos/Refunds Take care always.Refunding a Customer in QuickBooks How to Refund a Customer in QuickBooks How to Issue Customer Refund in QuickBooks Please post again or leave a comment in this thread if you have additional questions about this or anything else QuickBooks. You can also visit our website for more tips and other resources you can use in the future: Self-help articles. Just make sure to select the Give a refund option instead so the negative amount in the overall balance won't be double.įor more information about managing credit memo, consider checking out this article and proceed to Option 2: Give a refund section: Give your customer a credit or refund in QuickBooks Desktop for Windows. If your customer used a credit card, learn how to refund a credit card payment. You can issue the refund in cash or a check. It will ask what would you like to do with this credit, and you have three options to choose from. When creating a credit memo, there will be a pop up message after saving it. That's a great question! Allow me to chime in and share additional information about processing credit memos in QuickBooks Desktop (QBDT). Thanks for joining this conversation, WRI_2110. I'm here to lend a hand if you have more questions about managing your credit memos or anything else related to QuickBooks. Browse this resource for the detailed steps: Memorize reports. To make sure you save the current customization settings of your reports, you may memorize them for easy access. Under Transaction Type drop-down (▼), choose Credit Memo.įor more info about customizing reports, see this link: How to customize reports.In the filter search box, type, and pick Transaction Type.Click the Customize Report button, and then tap the Filters tab.On the drop-down (▼) list, click Customers & Receivables and choose Transaction List by Customer.You can also run and customize the Transaction List by Customer report to show all credit memos. On the other hand, if you prefer the other two options, please check out the Option 2 and 3 section of this article: Credit memo in QBDT. The amount will be applied automatically to the invoice. You may see a prompt to Confirm transfer.On the Credits tab, check the credit you want to apply and then pick Done.Select a customer name under the Received from the drop-down ▼, and then tap the Discounts and Credits icon.Choose the Customers menu, and then click Receive Payments.To retain this as an available credit, here's how: Select an invoice you want to apply this credit to. QuickBooks opens the Apply Credit to Invoices window. You can issue the refund in cash, a check, or on a credit card. If you chose to retain as available credit, you'll see the available credits in the customer payment window. You can use this credit as payment for another transaction. QuickBooks enters a negative amount in your Accounts Receivable (A/R) register for the credit memo. Then, you'll be given three options on how to handle it. Enter the items you're giving credit for, and then hit Save & Close once ready.Choose a customer name from the Customer: Job drop-down ▼.Click the Customers menu, and then select Create Credit Memos/Refunds.I've got steps to help ensure you can achieve this.įirst, let's create a credit memo to give money back or credit to your customers. It's a delight to have you here in the Community, the credit memo for the overpayments is simple and quick in QuickBooks Desktop (QBDT). ![]()
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